Front Desk Agent - Must be available all shifts AM, PM, Night Audit

We are looking for a Hotel Front Desk Ambassador (available all shifts) to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software and Microsoft (Word, Excel) Understanding of how travel planning websites operate, like Booking and TripAdvisor Excellent customer service Excellent communication and organizational skills Sales experience is an added bonus as you will be selling the hotel and its amenities Degree in hotel management is a plus Qualifications Strong organizational skills with a keen attention to detail Proven customer service experience, preferably in a hotel setting Previous front desk or receptionist experience is highly desirable Excellent communication skills, both verbal and written Proficiency in using multi-line phone systems and basic office software Bilingual proficiency in Spanish is a plus

Job Types:

Full-time, Part-time Base Pay:

$11.00 - $13.00 per hour

Benefits:

Employee discount

License/Certification:

Driver's License (Required)

Location:

Amarillo, TX 79124 (Required)

Work Location:

In person