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Front Desk Agent
Job
Hyatt Place Austin/Arboretum
Austin, TX (In Person)
Full-Time
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Job Description
What You'll Do
- A Front Desk will assist guests efficiently, courteously, and professionally in all front desk related functions
- Provide excellent guest service
- Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
- Consistently follow all credit, cash-handling, and accounting procedures
- Run various audits and reports and record all revenues and statistics accurately
- Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
- Maintain privacy and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned What You Will Bring
- Ability to work independently while supporting hotel operations
- Strong attention to detail and organization skills
- Previous hospitality experience is preferred, but not required
- A willingness to work nights, weekends, and holidays as necessary
- The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time Benefits
- 401k contributing with company match
- Leadership development and opportunities to grow
- Hyatt travel discounts worldwide Tudor Management is an equal opportunity employer.