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Front Desk Agent/Night Auditor PT
Job
Sonesta Select
Austin, TX (In Person)
$29,120 Salary, Full-Time
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Job Description
Front Desk Agent/Night Auditor PT Sonesta Select Austin, TX Job Details Part-time | Full-time $14 an hour 16 hours ago Benefits Paid time off Qualifications Resort Multilingual Sales Night audit Attention to detail Full Job Description ```Qualifications```
- Previous experience in customer service or hospitality industry preferred
- Previous experience in Opera is strongly preferred, especially Opera Cloud
- Basic Accounting Skills
- Excellent communication skills, both verbal and written
- Bilingual skills (English and Spanish) are a plus
- Strong phone etiquette and ability to operate phone systems effectively
- Knowledge of hospitality management principles and practices
- Ability to provide exceptional guest relations and customer service
- Multilingual skills are highly desirable for interacting with diverse guests
- Familiarity with night audit procedures is an advantage ```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the reservation system
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to guest inquiries or requests
- Handle guest complaints or issues with empathy and resolve them promptly
- Assist with reservations and ensure accurate billing for guest stays
- Maintain a clean and organized front desk area
- Help capture potential sales opportunities thereby increasing Room Revenue As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable.