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Front Desk Agent
Job
Candlewood Suites
Baytown, TX (In Person)
$24,960 Salary, Full-Time
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Job Description
Front Desk Agent 3.2 3.2 out of 5 stars 6126 Garth Road, Baytown, TX 77521 $12 an hour - Full-time Candlewood Suites 1,517 reviews $12 an hour - Full-time Checks front office accounting records for accuracy and, on a daily basis. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
NIGHT AUDITOR DUTIES AND RESPONSIBILITIES
Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system. To Verify that all charges posted from the POS Software, the correct guest folios and also not missing. Verifies all account postings and balances. is able to function as a front desk agent especially in terms of check-in and check-out procedures. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Prepare of End of day procedure.- Follow the End of Day / Night Audit Checklist (Must Read !). Must have complete knowledge of emergency procedures.
- Performs wake-up calls. Run end of day process in property management software (PMS). Respond to guest needs, special requests and complaints and alert the appropriate manager as needed