PM Front Desk Agent

PM Front Desk Agent Residence Inn DFW Airport West/Bedford Bedford, TX Job Details Full-time $14 - $15 an hour 1 day ago Qualifications Bilingual Multilingual Night audit Attention to detail Hotel management Full Job Description Overview We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival and provide a warm welcome. Check guests in and out of the hotel efficiently while ensuring all necessary information is collected. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Manage phone systems to answer calls promptly and provide accurate information regarding hotel services. Maintain accurate records of guest accounts and transactions. Assist with night audit duties as required, ensuring all financial transactions are processed accurately. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Promote hotel services and amenities to enhance the guest experience. Skills Strong customer service skills with a focus on guest relations. Excellent phone etiquette and communication abilities. Experience in hospitality or hotel management is preferred. Multilingual or bilingual capabilities are a plus, enhancing communication with diverse guests. Familiarity with phone systems and hotel management software is beneficial. Ability to work flexible hours, including nights and weekends as needed. Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry!

Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Work Location:

In person