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Front Desk Agent
Job
Comfort Inn by Choice Hotels
Conroe, TX (In Person)
$21,840 Salary, Full-Time
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Job Description
Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes smoothly and efficiently. Provide information about hotel services, local attractions, and amenities. Handle guest inquiries and resolve any issues or complaints promptly. Maintain accurate records of guest information and reservations. Perform night audit duties as required, ensuring all financial transactions are accurate. Assist with phone calls, providing excellent phone etiquette to all callers. Collaborate with other hotel departments to enhance guest experiences. Experience Previous experience in hospitality or customer service is preferred. Familiarity with front desk operations in a hotel setting is a plus. Multilingual or bilingual skills are highly desirable for effective communication with diverse guests. Knowledge of hospitality management principles will be beneficial. Strong organizational skills and attention to detail are essential for success in this role. Ability to work flexible hours, including nights and weekends as needed. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!