Front Desk Agent

Front Desk Agent Whitestone Hospitality Management - 2.7 Dallas, TX Job Details Part-time | Full-time $14 - $16 an hour 1 hour ago Benefits Health insurance Dental insurance Vision insurance Employee discount Flexible schedule Qualifications Computer operation Interpersonal skills Computer literacy English High school diploma or GED Attention to detail Conflict management Cross-functional collaboration Customer data entry Full Job Description Job Summary As a Front Desk Agent, you will be the face of our hotel, responsible for greeting guests, managing check-ins and check-outs, and ensuring a memorable stay from arrival to departure. The ideal candidate will have a passion for hospitality, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities Guest Experience:

Warmly welcome and acknowledge all guests according to company standards. Anticipate and address guests' service needs, and assist individuals with disabilities.

Check-In & Check-Out:

Efficiently process guest arrivals and departures, verify identification, issue room keys, and provide instructions to the property and local amenities.

Reservation Management:

Manage room reservations, cancellations, and modifications over the phone and in person using the hotel's Property Management System (PMS).

Hilton Honors Program:

Promote and enroll guests in the Hilton Honors loyalty program, ensuring elite members receive their proper benefits and recognition.

Payment Processing:

Accurately process cash, credit card, and room charges. Balance the cash register at the end of the shift and resolve any billing discrepancies.

Communication:

Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and professionally. Coordinate seamlessly with Housekeeping and Maintenance departments to fulfill guest needs.

Problem Resolution:

Handle guest complaints patiently and professionally, escalating major issues to management when necessary to ensure guest satisfaction.

Required Skills & Qualifications Customer Service Excellence:

A warm, approachable demeanor with a genuine desire to help others and deliver exceptional hospitality.

Communication Skills:

Strong verbal and written communication skills in English (bilingual is a plus).

Computer Literacy:

Comfort using computer systems for data entry and processing. Previous experience with Hilton's OnQ Property Management System is highly preferred but not required.

Problem-Solving:

The ability to think on your feet, resolve conflicts calmly, and find creative solutions to guest issues. Attention to

Detail:

Accuracy in processing payments, inputting reservation details, and managing guest information.

Team Player:

Ability to work collaboratively with other departments to ensure a seamless guest experience.

Flexibility:

Willingness to work a flexible schedule, including weekends, holidays, and evenings, as the hotel is a 24/7 operation. Experience & Education High school diploma or equivalent required. Previous experience in customer service, retail, or hospitality is highly preferred. Previous hotel front desk experience is a strong advantage. Physical Requirements Ability to stand for extended periods

Pay:

$14.00 - $16.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Vision insurance

Work Location:

In person