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Front Desk Agent/Night Auditor
Job
Hampton Inn & Suites Dallas I30
Dallas, TX (In Person)
$33,280 Salary, Full-Time
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Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information and payment processing
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservation management
Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in using phone systems and computer software (e.g., reservation systems, Microsoft Office)
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Attention to detail and accuracy in handling guest information
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.Job Types:
Full-time, Part-time Pay:
$15.00- $17.