Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

FRONT OFFICE AGENT

|

BENEFITS INCLUDE

PAID

VACATION, FREE ROOM NIGHTS, AND MANY MORE!

Grand Hyatt Grand Hyatt DFW US

• TX•Dallas

FRONT OFFICE

Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis

Req ID:

DAL005884

Summary At Hyatt, we believe in the power of belonging

• of making people feel at home no matter w they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our d belief that hospitality is more than just a job
• it's a career for people who care.

Grand Hyatt DFW, located inside Dallas Fort Worth Airport Terminal D, is steps from TSA checkpoints and offers direct access to all terminals. Our luxury hotel rooms and suites offer amazing runway views. Plus, our guests get to enjoy on-site dining and craft cocktails at Grand Met restaurant and bar. Full-service meeting or event spaces are the perfect setting for their next upscale business meeting. Come be a part of our amazing Hyatt family and a Certified Great Place to Work, Universum's Top 100 Most Attractive Employers, and recently named People's Magazine's top Companies that Care. Front Office associates are responsible for the guest registration process andmunication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.

Key Responsibilities:

Greet and wee guests in a friendly and professional manner. Check guests in and out efficiently, following hotel procedures. Process payments, verify billing information, and handle cash and credit transactions. Manage reservations and room assignments using the hotel's property management system. Respond to guest inquiries, requests, andplaints promptly and courteously. Coordinate with housekeeping and other departments to ensure timely service. Provide information about hotel services, amenities, and local attractions. Handle phone calls, emails, and messages professionally. Maintain accurate records and reports related to guest stays and front desk operations. Uphold the hotel's standards of cleanliness, appearance, and hospitality.

We Offer Excellent Benefits:

Free Room Nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental, and Vision Insurance 401K withpany match Paid vacation, sick days, new child leave, and personal days Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Free colleague meals during shift Employee Stock Purchase Plan Discounts at various retailers

• Apple, AT&T, Verizon, Headspace, and many more Why make a good decision when you can make a Classic one by ing for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? at careers.hyatt. Qualifications
• High school diploma or equivalent (associate or bachelor's degree in hospitality is a plus)
• Previous experience in customer service or front desk preferred
• Strongmunication and interpersonal skills
• Professional appearance and demeanor
• Proficiency in hotel management software (e.g., Opera, PMS) is a plus
• Ability to multitask and remain calm under pressure
• Flexible schedule, including availability on weekends, holidays, and evenings
• Ability to stand for long periods of time.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.