Front Desk Agent

Front Desk Agent Tru/Home2 Suites by Hilton Fort Worth Lake Worth Fort Worth, TX Job Details Part-time | Full-time $12 - $14 an hour 12 hours ago Qualifications Foreign language proficiency Multilingual Attention to detail Organizational skills Venue guest services Full Job Description Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at our Dual Tru/Home2 Suites by Hilton. The ideal candidate will possess exceptional guest service skills and a passion for hospitality, ensuring that every guest has a memorable experience. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and providing outstanding customer service. Responsibilities Greet and welcome guests upon arrival, ensuring a smooth check-in process. Manage reservations, including modifications and cancellations, while maintaining accurate records. Handle guest inquiries and requests promptly and professionally, providing information about hotel amenities and local attractions. Process payments and maintain an organized front desk area. Address guest concerns or complaints with empathy and efficiency, striving for resolution to enhance guest satisfaction. Collaborate with housekeeping and maintenance teams to ensure that guest rooms are clean and well-maintained. Utilize phone systems effectively to manage incoming calls, relay messages, and assist guests as needed. Maintain knowledge of hotel policies, procedures, and emergency protocols to ensure safety and compliance. Qualifications Previous experience in guest services or hospitality management is preferred. Strong customer service skills with the ability to engage positively with guests from diverse backgrounds. Multilingual abilities are a plus, enhancing communication with international guests. Excellent phone etiquette and proficiency in using phone systems to handle inquiries efficiently. Must be able to work flexible hours, including weekends and holidays. Strong organizational skills with attention to detail in managing reservations and guest interactions. A friendly demeanor with a commitment to providing exceptional guest relations. Join our team as a Front Desk Agent where your contributions will help create unforgettable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$12.00 - $14.00 per hour

Work Location:

In person