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Front Desk (Mixed Evenings & Overnight Shifts) 60226
Job
La Quinta (Franchise Location)
Fort Worth, TX (In Person)
$27,040 Salary, Full-Time
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Job Description
Front Desk (Mixed Evenings & Overnight Shifts) 60226 La Quinta (Franchise Location) Fort Worth, TX Job Details Part-time | Full-time From $13 an hour 21 hours ago Qualifications Hotel and accommodations payment processing Customer service Greeting customers Client inquiry handling Hotel room assignment management Hotel and accommodations guest complaints handling Hotel experience Full Job Description We are looking an individual with a strong customer service background that is available to work mixed evening (3pm-11pm) shifts and overnight shifts (11pm-7am). full or part time is availble. We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments