Front Desk Agent and Night Auditor

Personal /

Interpersonal Competencies:

Must acknowledge every guest encountered with appropriate gesture (i.e. nod) and smile Must communicate and perform effectively with all hotel guests & employees Maintain current knowledge of surrounding area and events Functional Competencies Understand and maintain guest service standards and policies Provide information to guests on surrounding area, hotel policies and amenities Respond to all guest requests expediently and earnestly Communicate status of all rooms to department heads via prescribed reporting procedures Relay guest requests to the appropriate department Sell rooms to "walk-in" guests Take telephone reservations for upcoming arrivals Enter / Change information in the reservations / PMS system as required by guests or management Receive and ensure delivery of guest mail / packages Post charges to guest accounts Process payments from guests Operate hotel switchboard or PBX Maintain front desk cleanliness Maintain daily logs Communicate any maintenance issues according to appropriate procedure Perform other duties as assigned by management Personal cell phones are not permitted during work hours and cannot be carried at anytime All uniforms must be kept in a good, clean and neat condition Personal presentation is a reflection of the hotel and therefore the employee shall pay special attention to daily personal hygeine

Pay:

$12.00 - $14.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Preferred)

Front Desk:

1 year (Preferred)

Work Location:

In person