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Hotel Front Desk Clerk/Night Audit
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Fairfield Inn & Suites by Marriott
Hillsboro, TX (In Person)
$24,960 Salary, Part-Time
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Job Description
Overview We are seeking a part-time dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply. Responsibilities Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services and local attractions. Maintain accurate records of guest accounts and reservations. Process payments and manage cash handling procedures. Conduct night audits as required, ensuring all financial transactions are accurate. Provide assistance with guest services, including room assignments and special requests. Address any guest complaints or issues promptly and professionally. Operate phone systems to manage incoming calls effectively, demonstrating excellent phone etiquette. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Qualifications Previous experience in a front desk or customer service role is preferred. Strong understanding of hospitality principles and practices. Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus. Familiarity with phone systems and basic computer software for reservations management. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong problem-solving skills with an emphasis on guest relations. Attention to detail and ability to multitask in a busy environment. A positive attitude with a commitment to providing outstanding service. Join our team as a Hotel Front Desk Clerk where your contributions will make a significant impact on our guests' experiences!