Guest Care Coordinator (Front Desk) | Aurea Salon

About Aurea Salon We are a high-energy, team-driven salon built on professionalism, teamwork, leadership, and success. Our goal is to create an elevated experience for both our guests and our team, every single day. At Aurea, you are not just working the front desk. You are a key part of the guest experience and the overall success of the salon. You set the tone. You lead the experience. You are the vibe. This is not your typical front desk position. This role is for someone who thrives in a fast-paced, high-energy environment and takes pride in creating an elevated, seamless experience for every guest. What You'll Do Greet guests with warmth, professionalism, and confidence Manage appointments, calls, and daily salon flow using SalonBiz Support stylists by keeping the day running smoothly and efficiently Assist with retail recommendations and checkout experience Maintain a clean, organized, and elevated front desk + retail space Communicate clearly with both guests and team members What We're Looking For Polished, put-together, and style-conscious Strong communication skills and emotional intelligence A natural team player who leads with positivity and professionalism Detail-oriented and able to multitask in a fast-paced environment Reliable, accountable, and solution-focused Passion for people, beauty, and creating great experiences Before You Apply This role is for someone who: Loves working on a team Takes pride in their work and environment Shows up with strong energy and professionalism If you're looking for a long-term home where you can grow, contribute, and be part of something elevated, we'd love to meet you.

Pay:

$15.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Referral program Vision insurance Application Question(s): Describe a time you had a handle a difficult customer. What did you do? What does being a great team player mean to you in a fast-paced environment?

Experience:

Customer service: 1 year (Required) Front desk: 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person