Front Desk Associate/Night Auditor

A Guest Service Representative (GSR) must efficiently serve guest needs during all stages of guest contact (pre-arrival, arrival, stay, and departure) for exceptional guest service and security. Meeting those needs requires a thorough working knowledge of all systems (computer, telecommunications, entertainment, etc.) used to deliver guest service.

DUTIES AND RESPONSIBILITIES

1. Wear a uniform and name tag at all times on the property 2. Assist all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction. 3. Greet, register, and process guests promptly upon arrival and departure, to ensure guest satisfaction. 4. Make and confirm reservations 5. Post charges, such as those for rooms, food, or telephone calls, to ledgers 6. Thoroughly understand and adhere to proper credit and cash-handling policies and procedures 7. Know room locations, types of rooms available, and room rates. 8. Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions. 9. Resolve guest comments or complaints 10. Review accounts and charges with guests during the check out process 11. Use suggestive selling techniques to sell rooms and promote other services of the hotel 12. Use proper telephone etiquette Communication method(s) used: Email Phone In person

This Job Is:

A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a high school diploma/GED A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks) A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma A job for which people with disabilities are encouraged to apply

Work Remotely No Job Types:

Part-time, Full-time Pay:

From $10.00 per hour

Work Location:

In person