Vision Lifestyle Front Desk Clerk

Duties/Responsibilities:

• Screen potential and existing patients, by telephone and in person, to determine appropriate appointment time; alert physician of patients that require immediate attention.
• Schedule patient appointments following office protocols; 25 - 30 patients a day.
• Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances.
• Copy insurance card and any other needed information
• Inform patients of delays or other situations that may result in a longer than normal wait.
• Describe policies and procedures for new and established patients.
• Check out patients after they've seen the physician; schedule return visit as needed.
• Scan demographics, insurance cards and reviewed/corrected encounter forms daily.
• Scan deposits daily, bank/post office as needed.
• Copy, scan and mail documents and forms as needed.
• Answer phones; take and relay messages; refer callers to other departments as needed.
• Maintain a current list of managed care plans accepted by the practice.
• Maintain a current phone list of often used numbers including emergency rooms, police and fire departments, social service agencies, hospital departments, physical and or occupational therapy agencies, home health agencies, nursing homes.
• Inform all patients of dates the office is closed.
• Keep the reception/waiting area clean at all times.
• Clean and maintain the front desk area.
• Attend and participate in staff and front desk meetings.
• Any duties or projects as assigned by the

Front Desk Supervisor Skills/Abilities:

• Ability to maintain strict confidentiality on all patient issues.
• Must be a team player with a positive attitude.
• Ability and desire to represent the clinic in a professional manner.
• Position requires sympathy, tact and understanding in dealing with patients, physicians, and coworkers.
• Ability to adjust to various personalities.
• Ability to work with and without supervision and perform a variety of routine tasks.
• Willingness to accept responsibility for established procedures.

Education and Experience:

• High school diploma or equivalent required.
• Knowledge of medical practice procedures and functions preferred.
• Previous experience with telephone systems and office equipment including copiers, fax machines and computers.
• Knowledge of medical terminology preferred, but not required.
• Good oral and written communication skills
• Ability to develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public.
• Experience with filing, both alphabetically and numerically
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt and apply guidelines and procedures.

Physical Requirements:

• Requires full range of body motion including lifting and carrying, manual and finger dexterity and eye-hand coordination. Requires standing, walking and sitting for extensive periods of time.
• Occasionally lifts and carries items weighing up to 50 lbs.
• Requires the ability to communicate clearly and effectively, verbally, and orally.
• Requires working under stressful conditions or working irregular hours.
• Requires a professional attitude to deal with patients with an unpleasant aspect of illness.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person