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Part-Time Front Desk Associate
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Hampton Inn Midland West
Midland, TX (In Person)
$29,120 Salary, Part-Time
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Job Description
Part-Time Front Desk Associate Hampton Inn Midland West Midland, TX Job Details Part-time From $14 an hour 4 days ago Benefits Flexible schedule Qualifications Bilingual Visitor query response Maintaining an organized workspace Resort Multilingual Phone communication Night audit Greeting customers Direct client contact Answering guest questions Accounting Property management systems (PMS) Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Clean workspace maintenance Hotel daily report preparation Hotel guest account management Communication skills Balancing end-of-day transactions Entry level Office phone management Under 1 year Full Job Description Job Overview Join our dynamic team at Hampton Inn Midland West as a Part-Time Front Desk Associate, where your energy and hospitality skills will create a welcoming environment for our guests and visitors. In this lively role, you will be the first point of contact, ensuring smooth check-in and check-out processes, delivering exceptional guest services, and maintaining a positive atmosphere throughout your shift. Your enthusiasm and attention to detail will help foster memorable experiences for everyone who walks through our doors. This position offers flexible hours perfect for those passionate about hospitality and eager to make a difference in a vibrant resort or hotel setting. Responsibilities Greet guests warmly with a friendly smile, providing excellent customer service from arrival to departure Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously Check guests in and out efficiently using hotel management software, ensuring accuracy and guest satisfaction Handle guest requests, resolve issues promptly, and provide information about hotel amenities and local attractions Maintain the front desk area's cleanliness and organization to create an inviting environment Assist with night audit procedures when scheduled, balancing accounts and preparing reports for management Support guest relations by addressing concerns with empathy and professionalism, ensuring positive experiences Experience Previous experience in hospitality management or hotel front desk operations is highly preferred Bilingual or multilingual abilities are a significant advantage for communicating with diverse guests Familiarity with hotel management systems and multi-line phone systems enhances efficiency in this role Strong customer service skills with a focus on hospitality management principles Knowledge of guest services, guest relations, and phone etiquette to deliver outstanding guest experiences Experience working in resort or hotel environments is beneficial but not required; enthusiasm for hospitality is key Ability to handle night audit responsibilities confidently when scheduled This energetic role invites motivated individuals who thrive in lively environments and enjoy creating memorable guest experiences. If you are passionate about hospitality management, possess excellent communication skills, and are eager to grow within the hotel industry, we look forward to welcoming you to our team!