Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Agent - FULL TIME OR PART-TIME (435)
Job
Home2 Suites by Hilton Plano Richardson
Plano, TX (In Person)
Part-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
24
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Front Desk Agent - FULL
TIME OR PART-TIME
(435) 401 Wynhurst Drive, Plano, TX 75074 Full-time Full-time Home2 Suites by Hilton Plano Richardson has an exciting opportunity for Front Desk Agents to join our team representing this beautiful extended stay hotel! We are hiring for both FULL-TIME and PART-TIME, flexible schedule positions. Home2 Suites by Hilton Plano Richardson is a Gresham James Hotels owned and managed hotel . Gresham James Hotels, formerly Magnolia Lodging, an award-winning hospitality management group, provides great benefits with group insurance, 401K with a generous match, and competitive compensation. We currently have seven hotels in our portfolio in the greater Dallas area, one in Houston, and one in San Antonio. Our team members are our best asset and we strive to provide an excellent team-oriented working environment, opportunities for professional growth, and advancement within the company.- Full-time position, 7am - 3pm and 3pm - 11pm shifts
- Flexible schedule, weekend availability is a must
- Opportunities for advancement
- Prior Hilton Experience strongly preferred As a Front Desk Agent, you will be in charge of taking reservations, greeting and registering guests, providing outstanding guest service during your guest's stay, and settling the guest's account upon completion of their stay.
Detailed Job Responsibilities:
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity.
- Promptly and effectively deals with guest requests and complaints.
- Answers and routes calls as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
- Assists with sales and marketing efforts as directed by the General Manager.
- Offers and properly handles requests for wake-up calls.
- Records pertinent guest information in the pass on log.
- Ensures common area/lobby is clean.
Detailed Job Requirements:
- Requires the ability to read, write, and speak the English language.
- Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
- Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
- Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
- Knowledge of and ability to appropriately interpret and follow policies and procedures.
- Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
- Skill in the use of personal computers and related software applications
- Ability to meet the demands of the work schedule, to be at work and on time.