Hotel Front Desk Agent

Hotel Front Desk Agent Four Points by Sheraton Plano, TX Job Details Full-time From $15 an hour 2 hours ago Benefits Free parking Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Life insurance Referral program Qualifications Foreign language proficiency Guest relations Multilingual Problem-solving Client interaction via phone calls Full Job Description Job description Employee Discount Paid Time Off Flexible Schedule Health Insurance Dental Insurance Vision Insurance Life Insurance Referral Program Free Parking

• Job Summary
• As a Front Desk Agent, you will be the first point of contact for guests at our hotel. Your role is crucial in creating a positive guest experience from check-in to check-out.
• Responsibilities
• Greet guests upon arrival and provide them with information about hotel services
• Assist guests with check-in and check-out processes
• Handle guest inquiries and resolve any issues promptly
• Operate the hotel phone system and transfer calls to the appropriate department
• Process reservations and cancellations accurately
• Maintain a clean and organized front desk area
• Qualifications
• Previous experience in a hotel or resort setting is preferred
• Knowledge of hotel management systems and procedures
• Strong customer service skills with a focus on hospitality
• Excellent phone etiquette and proficiency in using phone systems
• Ability to communicate effectively in a multilingual environment is a plus
• Familiarity with front desk operations and procedures

Job Type:

Full-time Pay:

From $15.00 per hour

Work Location:

In person