Front Desk Clerk/Night Auditor - Rockwall, TX

Front Desk Clerk/Night Auditor•Rockwall, TX

LODGING HOST HOTEL CORP

•4.0 Rockwall, TX Job Details $14.50•$16.00 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Qualifications Serving Customer records maintenance Venue beverage service Hotel and accommodations payment processing Phone communication Night audit Basic math Greeting customers Client inquiry handling Credit card payment processing Hotel room assignment management Organizational skills Receptionist experience within hospitality industry Hospitality online booking platforms Hotel and accommodations guest complaints handling Suggestive selling Communication skills Entry level Full Job Description Lodging Host Hotel Corp. is looking for Front Desk Clerks/Night Auditors for our Hyatt Place•Dallas/Rockwall property. Front Desk Clerks serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Agents also handle purchases from the marketplace and occasional bartending duties, if qualified. If you have a knack for customer service and work experience in the hotel or service industries, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Professional development assistance Tuition reimbursement Vision insurance Shift availability: Day Shift Night Shift Overnight Shift (Preferred) Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software a plus Customer service attitude Excellent communication and organizational skills Basic Math Skills Experience as a server or bartender is preferred but not required Requirements Outgoing friendly personality and willingness to learn Ability to work in a fast-paced environment at times Ability to self-motivate Ability to obtain TABC certification Must submit to pre-employment drug test and background check