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front desk agent
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Spherion
San Angelo, TX (In Person)
$39,520 Salary, Full-Time
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Job Description
Job details Summary Spherion $18.00 - $20.00 per hour Temp to Perm 7:00 AM - 9:00 PM Industry administrative & support services (Office and Administrative Support Occupations) Reference number S_176873 Job details As a Front Desk Agent, you are the premier ambassador of the guest experience. In a high-end resort setting, this role goes far beyond checking guests in and out; it is about anticipating needs, crafting bespoke experiences, and delivering flawless, intuitive service. You will serve as the primary point of contact for our discerning clientele, ensuring that every interaction reflects the resort's commitment to unparalleled luxury, privacy, and hospitality. ...
Conduct seamless check-in and check-out procedures in accordance with 5-star service standards.
Anticipate guest preferences by reviewing guest history profiles, notes, and VIP statuses prior to arrival.
Collaborate closely with the Concierge, Bell, and Housekeeping teams to arrange special amenities, room preferences, and seamless luggage transitions.
Actively listen to and resolve guest concerns with empathy, authority, and elegance, ensuring no guest leaves unsatisfied.2. Administrative & Financial PrecisionManage guest registration, room assignments, and key issuance with strict adherence to guest privacy and security protocols.
Process payments, verify billing details, and post charges accurately to guest folios using the Property Management System (PMS).Maintain a precise cash drawer and complete end-of-shift audits and drop procedures.
Handle sensitive guest data and credit card information with the utmost confidentiality.3. Resort Ambience & StandardsMaintain an immaculate, sophisticated, and organized front desk environment.
Uphold flawless personal grooming, posture, and uniform standards as dictated by luxury resort guidelines.
Stay deeply knowledgeable about all resort offerings, including fine dining menus, spa treatments, golf course schedules, and exclusive local excursions. experience 1-4 years skills Minimum of 1-2 years of experience in a front desk or guest services role within a 4- or 5-star hotel, luxury resort, or high-end hospitality environment. qualifications Must be able to commute to Sonora, TX. Exceptional verbal and written communication skills. The ability to articulate thoughts clearly, elegantly, and professionally is paramount.
Occasional lifting or moving of light luggage or amenities (up to 25 lbs).Working in a fast-paced, high-expectation environment.
Responsibilities:
Provide a warm, genuine, and elevated welcome to all arriving guests, utilizing their names naturally throughout interactions. Conduct seamless check-in and check-out procedures in accordance with 5-star service standards. Anticipate guest preferences by reviewing guest history profiles, notes, and VIP statuses prior to arrival. Collaborate closely with the Concierge, Bell, and Housekeeping teams to arrange special amenities, room preferences, and seamless luggage transitions. Actively listen to and resolve guest concerns with empathy, authority, and elegance, ensuring no guest leaves unsatisfied. 2. Administrative & Financial Precision Manage guest registration, room assignments, and key issuance with strict adherence to guest privacy and security protocols. Process payments, verify billing details, and post charges accurately to guest folios using the Property Management System (PMS). Maintain a precise cash drawer and complete end-of-shift audits and drop procedures. Handle sensitive guest data and credit card information with the utmost confidentiality. 3. Resort Ambience & Standards Maintain an immaculate, sophisticated, and organized front desk environment. Uphold flawless personal grooming, posture, and uniform standards as dictated by luxury resort guidelines. Stay deeply knowledgeable about all resort offerings, including fine dining menus, spa treatments, golf course schedules, and exclusive local excursions.Working hours:
7:00 AM - 9:00PM Skills:
Minimum of 1-2 years of experience in a front desk or guest services role within a 4- or 5-star hotel, luxury resort, or high-end hospitality environment.Education:
High School Experience:
1-4 yearsQualifications:
Must be able to commute to Sonora, TX. Exceptional verbal and written communication skills. The ability to articulate thoughts clearly, elegantly, and professionally is paramount.Tech-Savviness:
Proficiency with luxury Property Management Systems Extended periods of standing (up to 8 hours per shift) behind the reception desk. Occasional lifting or moving of light luggage or amenities (up to 25 lbs). Working in a fast-paced, high-expectation environment.Problem-Solving:
Strong emotional intelligence and the ability to remain calm, gracious, and resourceful under pressure.Flexibility:
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, to support 24/7 resort operations. Please send resume to candicebarnhart@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show less Show more As a Front Desk Agent, you are the premier ambassador of the guest experience. In a high-end resort setting, this role goes far beyond checking guests in and out; it is about anticipating needs, crafting bespoke experiences, and delivering flawless, intuitive service. You will serve as the primary point of contact for our discerning clientele, ensuring that every interaction reflects the resort's commitment to unparalleled luxury, privacy, and hospitality.Responsibilities:
Provide a warm, genuine, and elevated welcome to all arriving guests, utilizing their names naturally throughout interactions. Conduct seamless check-in and check-out procedures in accordance with 5-star service standards. Anticipate guest preferences by reviewing guest history profiles, notes, and VIP statuses prior to arrival. Collaborate closely with the Concierge, Bell, and Housekeeping teams to arrange special amenities, room preferences, and seamless luggage transitions. Actively listen to and resolve guest concerns with empathy, authority, and elegance, ensuring no guest leaves unsatisfied. 2. Administrative & Financial Precision ... Manage guest registration, room assignments, and key issuance with strict adherence to guest privacy and security protocols. Process payments, verify billing details, and post charges accurately to guest folios using the Property Management System (PMS). Maintain a precise cash drawer and complete end-of-shift audits and drop procedures. Handle sensitive guest data and credit card information with the utmost confidentiality. 3. Resort Ambience & Standards Maintain an immaculate, sophisticated, and organized front desk environment. Uphold flawless personal grooming, posture, and uniform standards as dictated by luxury resort guidelines. Stay deeply knowledgeable about all resort offerings, including fine dining menus, spa treatments, golf course schedules, and exclusive local excursions.Working hours:
7:00 AM - 9:00PM Skills:
Minimum of 1-2 years of experience in a front desk or guest services role within a 4- or 5-star hotel, luxury resort, or high-end hospitality environment.Education:
High School Experience:
1-4 yearsQualifications:
Must be able to commute to Sonora, TX. Exceptional verbal and written communication skills. The ability to articulate thoughts clearly, elegantly, and professionally is paramount.Tech-Savviness:
Proficiency with luxury Property Management Systems Extended periods of standing (up to 8 hours per shift) behind the reception desk. Occasional lifting or moving of light luggage or amenities (up to 25 lbs). Working in a fast-paced, high-expectation environment.Problem-Solving:
Strong emotional intelligence and the ability to remain calm, gracious, and resourceful under pressure.Flexibility:
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, to support 24/7 resort operations. Please send resume to candicebarnhart@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Show less Show more key responsibilities Provide a warm, genuine, and elevated welcome to all arriving guests, utilizing their names naturally throughout interactions.Conduct seamless check-in and check-out procedures in accordance with 5-star service standards.
Anticipate guest preferences by reviewing guest history profiles, notes, and VIP statuses prior to arrival.
Collaborate closely with the Concierge, Bell, and Housekeeping teams to arrange special amenities, room preferences, and seamless luggage transitions.
Actively listen to and resolve guest concerns with empathy, authority, and elegance, ensuring no guest leaves unsatisfied.2. Administrative & Financial PrecisionManage guest registration, room assignments, and key issuance with strict adherence to guest privacy and security protocols.
Process payments, verify billing details, and post charges accurately to guest folios using the Property Management System (PMS).Maintain a precise cash drawer and complete end-of-shift audits and drop procedures.
Handle sensitive guest data and credit card information with the utmost confidentiality.3. Resort Ambience & StandardsMaintain an immaculate, sophisticated, and organized front desk environment.
Uphold flawless personal grooming, posture, and uniform standards as dictated by luxury resort guidelines.
Stay deeply knowledgeable about all resort offerings, including fine dining menus, spa treatments, golf course schedules, and exclusive local excursions. experience 1-4 years skills Minimum of 1-2 years of experience in a front desk or guest services role within a 4- or 5-star hotel, luxury resort, or high-end hospitality environment. qualifications Must be able to commute to Sonora, TX. Exceptional verbal and written communication skills. The ability to articulate thoughts clearly, elegantly, and professionally is paramount.
Tech-Savviness:
Proficiency with luxury Property Management SystemsExtended periods of standing (up to 8 hours per shift) behind the reception desk.Occasional lifting or moving of light luggage or amenities (up to 25 lbs).Working in a fast-paced, high-expectation environment.