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Front Desk Agent Representative
Job
DoubleTree (Hilton San Antonio Airport)
San Antonio, TX (In Person)
Full-Time
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Job Description
All Jobs > Doubletree San Antonio Airport > Front Desk Agent Representative Doubletree San Antonio Airport Apply Front Desk Agent Representative San Antonio, TX Apply Description Doubletree by Hilton Airport is searching for a Front Desk Agent, where you'll be the first point of contact for our guests! You'll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you're passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests' experiences. Where you can make an impact: Greet and check in guests, ensuring a smooth and welcoming arrival experience. Manage guest check-outs and handle billing inquiries. Answer phone calls, respond to inquiries, and provide information about resort amenities and services. Maintain accurate guest records and manage reservations through the property management system. Address and resolve guest complaints or concerns promptly and professionally. Assist with concierge services, including activity reservations and local recommendations. Ensure the front desk area is clean and organized at all times. Collaborate with housekeeping and maintenance teams to meet guest needs. Handle cash and credit transactions accurately. Participate in team meetings and training sessions to enhance service delivery.