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Hotel Front Desk Clerk
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Best Western Medical Center North Inn & Suites
San Antonio, TX (In Person)
$28,080 Salary, Full-Time
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Job Description
Hotel Front Desk Clerk Best Western Medical Center North Inn & Suites San Antonio, TX Job Details Part-time | Full-time $13 - $14 an hour 7 hours ago Benefits Career development plan Qualifications Resort Multilingual Attention to detail Organizational skills Multi-line phone systems Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and enthusiasm will set the tone for an exceptional guest experience! In this vital role, you will be the first point of contact for our guests, providing friendly, efficient service that ensures their stay is memorable and comfortable. Your multitasking skills and hospitality expertise will shine as you manage check-ins, handle guest inquiries, and coordinate with various hotel departments. If you thrive in a lively environment and enjoy making guests feel welcome, this is the perfect opportunity to showcase your customer service talents and grow within the hospitality industry. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Manage multi-line phone systems with professionalism, providing information and directing calls appropriately. Handle guest requests, complaints, and inquiries with a positive attitude to ensure satisfaction. Maintain accurate records of reservations, guest information, and billing details using hotel management software. Conduct night audits to reconcile daily transactions, ensuring accuracy in financial records. Promote hotel amenities and services to enhance guest experiences and encourage repeat visits. Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly and effectively. Qualifications Proven experience in hotel management or front desk operations within a resort or hotel environment. Exceptional customer service skills with a friendly, energetic demeanor. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Strong knowledge of hospitality management principles and guest relations best practices. Familiarity with multi-line phone systems and phone etiquette standards. Ability to handle night audit procedures accurately while maintaining attention to detail. Prior experience working with hotel management software is preferred; excellent organizational skills are essential. Join us in creating welcoming environments where every guest feels valued! We are committed to fostering a vibrant workplace that celebrates diversity, encourages growth, and offers opportunities for professional development in the exciting world of hospitality.