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Hotel Front Desk - Night Audit
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Best Western Inn & Suites
San Antonio, TX (In Person)
$27,040 Salary, Full-Time
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Job Description
Hotel Front Desk - Night Audit Best Western Inn & Suites San Antonio, TX Job Details Part-time | Full-time $12 - $14 an hour 16 hours ago Qualifications Bilingual Hotel policy compliance Resort Multilingual Phone communication Night audit Attention to detail Property management systems (PMS) Multi-line phone systems Receptionist experience within hospitality industry Full Job Description Overview Join our vibrant hospitality team as a Hotel Front Desk Clerk, where your enthusiasm and dedication will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you will be the friendly face and efficient coordinator that ensures smooth check-ins, seamless guest services, and a welcoming atmosphere. Your energy and professionalism will help foster guest satisfaction, loyalty, and a positive reputation for our resort or hotel. This paid position offers an exciting opportunity to develop your hospitality management skills while making a real difference in guests' stays. Responsibilities Greet guests warmly upon arrival, providing exceptional customer service and ensuring a positive first impression Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software Handle guest inquiries, requests, and complaints with professionalism, resolving issues promptly to ensure satisfaction Maintain accurate reservation records, room assignments, and billing information while adhering to hotel policies Assist with night audit procedures, balancing accounts and preparing reports to close daily operations Provide information about hotel amenities, local attractions, and transportation options to enhance guest experiences Uphold phone etiquette standards when communicating with guests and vendors across multiple communication channels Requirements Proven experience in hospitality management or front desk operations within hotels or resorts is highly preferred Multilingual or bilingual abilities to serve diverse guest populations effectively Strong customer service skills with a friendly demeanor and excellent communication abilities Knowledge of hotel management systems, reservation software, and multi-line phone systems Ability to handle night audit responsibilities and work flexible hours including evenings or overnight shifts Familiarity with guest relations practices, hotel policies, and hospitality industry standards Exceptional organizational skills with attention to detail in managing guest information and reservations Embark on a rewarding career where your hospitality expertise shines! We value energetic individuals who thrive in fast-paced environments and are passionate about delivering outstanding guest experiences. Join us today to be part of a team dedicated to excellence in hospitality management!