Night Auditor/Front Desk Agent Part Time

Night Auditor/Front Desk Agent Part Time Hyatt Place San Antonio North Stone Oak - 4.0 San Antonio, TX Job Details Full-time $16.50 an hour 20 hours ago Benefits Employee discount Flexible schedule Referral program Qualifications Serving Computer operation Confidential information handling Interpersonal skills Alarm systems Phone communication Writing skills High school diploma or GED Hotel emergency procedures Computer skills Hotel safety procedures Time management Client interaction via phone calls

Full Job Description SUMMARY:

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations, preparing food orders, serving at our coffee to cocktails bar, driving the hotel shuttle and interacting with guests to provide the best quality service possible. Seeking full time and part time shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide exceptional customer service to all hotel guests, making their stay ascomfortable and accommodating as possible while achieving team and Brand goals. Assist team with training, supplies and support in order to consistently provide Brand quality service. Register guests, assign rooms, & issue room keys. Keep records of occupied rooms and guests' accounts. Make and confirm reservations. Present statements to and collect payments from departing guests. Provide solutions to problems for guests, associates and management. Useempowerment to exceed associate/guest expectations and resolve conflicts. Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary). Coordinate meeting room function book; booking and quoting dates; coordinating with other department's food and beverage setups including coordinating the room facility, setups and breakdown. Count drawers, make deposit drop verified by witness, and run initials. Document all maintenance related requests in the Maintenance Request Log/or Work Order Book. Use empowerment to exceed associate expectations and resolve conflicts. Remain highly visible and be readily available for guests at all times. Take initiative to offer assistance or answer questions throughout the hotel. Perform other duties as required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. Education and/or

Experience:

High School diploma or GED preferred. Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. Ability to communicate effectively verbally and in writing and excellent telephone skills. Ability to work in a fast-pace, high-energy and demanding work environment. Basic knowledge of hotel operations or ability to learn quickly. Ability to work as a team player with all levels of associates. Dedicated, hard-working, self-motivated. Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details. Flexibility to adjust work priorities as necessary. Practice safety standards at all times. Computer skills required. Skill in operation of tools and equipment listed below. Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderate. Communication method(s) used: In person

Work Remotely No Job Type:

Full-time Pay:

$16.50 per hour

Benefits:

Employee discount Flexible schedule Referral program

Work Location:

In person