Front Desk Agent

Job Overview:

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay. At Haven Managed Hotels, we look for people who are welcoming and can focus on the things that really matter to our guests - and get them right every time.

Duties & Responsibilities:

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests. Check guests in, issue room keys, provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record, and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Maintaining a healthy, progressive work environment. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, concerns or suspicious behavior to the General Manager or Front Office Manager. Work with the Director of Sales to ensure you are collecting leads from potential clients by checking in guests. Basic sales experience. We are looking for someone with a flexible schedule. We ask for a positive attitude and willingness to work! We accept all friendly smiles!

Pay:

$12.00 - $14.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person