Front Desk Agent

Front Desk Agent 7502 North Navarro Street, Victoria, TX 77904 From $10 an hour - Part-time, Full-time From $10 an hour - Part-time, Full-time The Front Desk Agent serves as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in/check-out experience. This role requires professionalism, attention to detail, and excellent communication skills to assist guests with reservations, inquiries, and any issues that may arise during their stay.

Key Responsibilities:

Greet guests warmly and professionally upon arrival and departure. Manage check-in and check-out processes efficiently. Handle guest reservations, cancellations, and modifications using the property management system (PMS). Respond to guest inquiries, complaints, and requests promptly and effectively. Answer and direct phone calls in a courteous and timely manner. Provide information about hotel facilities, local attractions, and services. Maintain a clean and organized front desk and lobby area. Process payments and ensure accurate billing and posting of charges. Coordinate with housekeeping, maintenance, and other departments to meet guest needs. Ensure guest satisfaction and escalate issues when necessary. Adhere to company policies, safety protocols, and standard operating procedures.

Requirements:

Ability to stand for extended periods. Ability to handle physical demands of the job, including standing, bending, lifting, and pushing/pulling heavy objects Excellent time management skills to ensure efficient completion of tasks Good communication skills to interact with guests and team members

Job Types:

Full-time, Part-time Pay:

From $10.00 per hour

Work Location:

In person