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Night Auditor/Front Desk Clerk
Job
Comfort Suites Waco North
Waco, TX (In Person)
$28,080 Salary, Full-Time
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Job Description
Night Auditor/Front Desk Clerk Comfort Suites Waco North - 3.4 Waco, TX Job Details Full-time $13 - $14 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Bilingual Computer operation Customer communication Guest relations Night audit Driver's License Front desk Guest services Phone etiquette Hotel experience Full Job Description Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. As a Front Desk Agent, you will play a crucial role in creating memorable experiences for our guests at our hotel or resort. Duties Greet and welcome guests upon arrival with a warm and friendly demeanor. Check guests in and out efficiently while managing reservations and room assignments. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Handle guest inquiries, requests, and complaints promptly and professionally. Process payments and maintain accurate records of transactions. Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. Assist in maintaining the cleanliness and organization of the front desk area. Experience Previous experience in front desk operations or guest services within the hospitality industry is preferred. Strong knowledge of hospitality management principles is advantageous. Bilingual candidates are highly desirable to accommodate diverse guests. Familiarity with hotel management software and night audit procedures is a plus. Excellent interpersonal skills with a focus on guest relations and service excellence. Join our team as a Front Desk Agent and contribute to creating unforgettable experiences for our guests while developing your career in the hospitality industry!