Front Desk Agent-Hotel

Front Desk Agent-Hotel 3.3 3.3 out of 5 stars American Fork, UT 84003 From $15 an hour - Part-time, Full-time Holiday Inn Express & Suites American Fork 4,859 reviews From $15 an hour - Part-time, Full-time Join Our Team at Holiday Inn Express Holiday Inn Express is seeking a professional, customer-focused Front Desk Clerk to join our hospitality team. The ideal candidate will be friendly, dependable, detail-oriented, and committed to delivering exceptional guest experiences. Previous hotel front desk experience is mandatory for this position. Responsibilities Greet guests warmly and provide outstanding customer service throughout their stay Perform guest check-ins and check-outs efficiently and accurately Handle reservations, room assignments, and payment processing Answer phone calls and respond to guest inquiries professionally Resolve guest concerns and complaints promptly and courteously Maintain accurate guest records and daily reports Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Follow all hotel policies, procedures, and brand standards Assist with administrative and clerical duties as needed

Requirements Required:

Minimum of 1 year hotel front desk experience Experience using hotel property management systems (PMS) Strong customer service and communication skills Ability to multitask in a fast-paced environment Basic computer proficiency Professional appearance and demeanor Reliable transportation and strong attendance record Ability to work weekends, holidays, and flexible shifts

Preferred:

Experience with IHG brand standards Knowledge of Opera or similar hotel management software Cash handling experience

Benefits:

Employee hotel discounts Paid training Opportunities for advancement Supportive team environment Flexible scheduling (where applicable) Why Work With Us? At Holiday Inn Express, we pride ourselves on creating memorable guest experiences. We are looking for team members who are passionate about hospitality, take pride in their work, and understand the importance of excellent service.

Important:

Applicants without prior hotel front desk experience will not be considered. •Must be available for weekends Apply Today If you have hotel front desk experience and enjoy providing exceptional guest service, we'd love to hear from you. Submit your application and resume for immediate consideration.

Pay:

From $15.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person