Front Desk Clerk

We are looking for a hotel front desk clerk to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel front desk clerk include registering guests, managing reservations and providing information about rooms, rates and amenities. Shifts will range from 3 to 11 pm, 7 to 3 pm, 5 to 9 pm and random night audits. The days and times will vary. You would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room. Assist guests with check-out including, but not limited to ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Receive, input, retrieve and relay messages to guests. Assist manager with reasonable request. Laundry assistance and snow removal when needed.

Job Type:

Part-time Pay:

$12.00 - $13.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person