Front Desk Agent

Front Desk Agent OK3 Air Heber City, UT Job Details Part-time | Full-time From $19 an hour 6 hours ago Benefits Paid training Paid time off On-the-job training 401(k) matching Employee discount Flexible schedule Retirement plan Qualifications Maintaining an organized workspace Guest relations Phone communication Greeting customers Mid-level Windows Store opening/closing procedures Client invoicing Attention to detail Problem-solving Clean workspace maintenance 4 years Cross-functional collaboration POS systems Communication skills Technical Proficiency Cross-functional communication Customer complaint resolution Client interaction via phone calls

Full Job Description Overview:

We are seeking a friendly, organized, and committed Front Desk Agent to join our team at OK3 Air, an airport hospitality company, servicing the Heber City, Park City, Sundance and surrounding areas. As a vital part of our Front Desk team, you will be responsible for providing exceptional guest service, ensuring seamless processes, and performing front desk operations. This is an exciting opportunity for individuals who are passionate about the guest services industry and enjoy working in a fast-paced environment.

Duties:

• Greet and welcome customers and guests upon arrival, ensuring a warm and inviting atmosphere.
• Respond to customer and guest inquiries and resolve any issues or concerns promptly and professionally, ensuring guests feel valued and respected.
• Utilize aviation software to manage front desk operations, including invoicing and reporting.
• Develop a strong understanding of company policies and procedures, maintaining compliance with all standards.
• Collaborate and communicate effectively with other team members and company departments to ensure seamless customer and guest experiences.
• Perform opening and/or closing duty operations and ensuring all reports are accurate and up-to-date.
• Maintain a high level of knowledge about the company and surrounding areas, including amenities and services.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are readily available.

Other light duty cleaning is also a necessary requirement.

Requirements:

• A minimum of 4-6 years of previous experience in a front desk/customer service, guest services role.
• Proficiency in using multiple operating software programs simultaneously. 4 years minimum experience in Windows/Microsoft programs/Point Of Sale programs, etc...
• Answering telephone calls in a professional manner and thinking ahead of customers' needs.
• Strong understanding of hospitality and guest relations principles.
• Ability to work in a fast-paced environment with a high level of attention to detail.
• Excellent communication and interpersonal skills, both written and oral.
• Ability to work varied shifts, including nights and weekends and some Holidays.
• Aviation background is not necessary, but would be considered highly valuable.

This role is an excellent opportunity for individuals who are passionate about the guest services industry and enjoy working in a dynamic and fast-paced environment. If you have a strong commitment, work ethic, and a desire to work both cooperatively and independently, we encourage you to apply for this exciting opportunity. Winter operation hours(Daylight Savings Nov-Mar): 07:30-17:00

• -7 days/week Summer operation hours(Daylight Savings Mar-Nov): 07:30-18:30
• -7 days/week For more information about the OK3 Air FBO and the Heber Valley Airport Russ McDonald Field, visit www.

ok3.aero and www.hebervalleyairport.com.

FULL TIME 34-40

hours/week.

WEEKENDS ARE

MANDATORY, as operations are 7 days/week. 4-6 weeks on-the-job paid training, including but not limited to, learning the basics of the aviation ground support industry. 90-day probationary period. Pay base starts @ $19.00 per hour with a potential increase at 90-days. Merit increases are reviewed upon performance after 10 months of continuous employment and annually thereafter. Benefits packages are available for full-time employees.

Job Types:

Full-time, Part-time Pay:

From $19.00 per hour

Benefits:

401(k) matching Employee discount Flexible schedule Paid time off Retirement plan

Work Location:

In person