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Night Auditor/Front Desk Clerk
Job
The Valor Hotel
Parowan, UT (In Person)
$32,240 Salary, Full-Time
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Job Description
Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team for Night Audit. Over nights will be required and long with some weekend and Holidays. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The Front Desk Agent will play a crucial role in enhancing the guest experience at our hotel or resort. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently and accurately. Handle guest inquiries, requests, and complaints with professionalism. Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations. Process reservations and cancellations through the hotel management system. Perform night audit duties as required, ensuring all financial transactions are accurate. Assist with administrative tasks such as filing, data entry, and maintaining records. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold hotel policies and procedures while maintaining confidentiality of guest information. Skills Strong front desk experience in a hotel or resort setting is preferred. Excellent phone etiquette and communication skills. Multilingual abilities are a plus; bilingual candidates are highly encouraged to apply. Knowledge of hospitality management principles is beneficial. Familiarity with night audit processes is advantageous. Exceptional guest service skills with a focus on creating memorable experiences. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail. Join our team as a Front Desk Agent and contribute to creating an outstanding experience for our guests!