Float Front Office Associate

Float Front Office Associate RAYUS Radiology - 3.0 South Jordan, UT Job Details Full-time 3 days ago Benefits Mileage reimbursement Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Vision insurance 401(k) matching Pet insurance Qualifications Computer operation Spanish Microsoft Excel Maintaining an organized workspace Microsoft Outlook Insurance prior authorization Medicare Phone communication Medical office experience Greeting customers Databases Medical scheduling High school diploma or GED Microsoft Teams Patient interaction Typing 1 year Referral coordination Medical terminology Entry level Travel planning Client interaction via phone calls Full Job Description RAYUS now offers DailyPay! Work today, get paid today! •Must be willing to travel to all Utah centers for this position. We have centers from Ogden to Springville. Mileage reimbursement is included for this position. Read below for more details.•RAYUS Radiology is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This will be a full-time position that will require you to cover any shift from 6:30am-10pm at any of our 9 locations across the Wasatch Front (Ogden to Springville). You will receive mileage reimbursement as well as differential. You will also have a monthly Saturday rotation 7:00am-8:00pm. Bilingual in Spanish highly preferred but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(55%) Registration Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed Answer phones and handles calls in an efficient and friendly manner Field phone calls appropriately for Center Team Members Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup Order office supplies as needed Maintain supply of patient information sheets Push patient imaging via electronic interfaces Complete patient appointment confirmation calls and provide preparation instructions to patients Fax/scan reports, billing information, and medical release forms as requested (20%) Scheduling Arrange transportation, interpreters, and hotel accommodations for patients when appropriate Enter and submit patient exam orders Verify patient exam orders match exam schedules Schedule referrals and ensures proper authorizations are obtained Schedule walk-in patients Process requests for image orders and CDs from both the referring physicians and patients Maintain an up-to-date and accurate database of all current and potential referring physicians (20%) Insurance Verify patient's insurance coverage Pre-certify all patient exams with the patient's insurance company Obtain insurance authorizations Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines (5%) Completes o ther tasks and projects as assigned

Requirements:

Required:

High School Diploma, or equivalent One (1) year of Customer Service experience Proficient in using computer systems and typing Working knowledge of Microsoft Office Suite;

Outlook, Word, Teams, Excel Preferred:

Previous medical office experience Medical terminology and office background Insurance knowledge Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers. DailyPay implementation is contingent upon initial set-up period.