Front Desk

We are looking for a Front Desk Agent to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for greeting guests, answering phones, taking reservations, and providing general information about the hotel. They will also be expected to handle check-ins and check-outs, process payments, and handle any customer complaints or requests. The ideal candidate should have excellent communication skills, a friendly demeanor, and a commitment to providing exceptional customer service.

Responsibilities:

Greet and welcome guests in a friendly and professional manner. Answer phones and direct calls to the appropriate staff member. Manage reservations and check-ins/check-outs. Ensure all guest requests are met in a timely manner. Handle cash, credit card, and other forms of payment accurately and efficiently. Maintain a clean and organized front desk area. Provide excellent customer service to all guests.

Job Types:

Full-time, Part-time Benefits:

Employee discount

Work Location:

In person