Guest Services Associate

Overview:

We are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will provide exceptional guest experiences, ensuring that our guests have a memorable stay with us. As a Guest Service Agent, you will be the first point of contact for our guests, and your role will be crucial in setting the tone for their stay.

Duties:

• Welcome and greet guests upon arrival, offering assistance with check-in and any other needs they may have.
• Provide accurate and timely information about hotel facilities, services, and local attractions.
• Respond promptly to guest inquiries, resolving any issues that may arise during their stay.
• Offer personalized recommendations and assistance to ensure that guests have a memorable stay.
• Manage guest requests and concerns, ensuring that they are addressed promptly and professionally.
• Maintain a clean and organized lobby area, ensuring that it is always welcoming and inviting to guests.
• Perform night audit duties, including counting and balancing the cash register and preparing reports.
• Demonstrate a commitment to customer service, consistently providing exceptional service to all guests.

Skills:

• Excellent customer service skills with a focus on hospitality and guest services.
• Strong communication skills, including phone etiquette and the ability to communicate effectively with guests.
• Proficiency in using hotel management software, including phone systems and hospitality management systems.
• Ability to work effectively in a fast-paced environment, with a focus on attention to detail and organization.
• Multilingual skills are an asset.
• Experience in hotel management or a related field is desirable.
• Ability to work flexible hours, including evenings and weekends.
• A strong understanding of hospitality and hotel operations, including guest services and hospitality management.
• A passion for providing exceptional customer service and ensuring that guests have a memorable stay.

Job Types:

Part-time, Seasonal Pay:

From $14.00 per hour

Benefits:

Employee discount

Experience:

Hotel experience: 1 year (Preferred) hotel front desk: 1 year (Preferred) Ability to

Relocate:

Chincoteague Island, VA 23336: Relocate before starting work (Required)

Work Location:

In person