Front Desk Agent (3PM-11PM)

Join the Holbrook Hotel Team as a Front Desk Agent! Are you an energetic and friendly person who loves to smile and make others smile? Do you enjoy creating memorable experiences for guests? If so, we want you to be the face of Holbrook as a Front Desk Agent! Job Overview As a Front Desk Agent at The Holbrook Hotel, you'll be at the heart of our guest experience, handling the guest registration process, communicating hotel services and promotions, and creating a welcoming environment. This role offers plenty of opportunities for casual conversations and making a direct impact on our guests' stay. You'll also process payments and respond to guest inquiries, ensuring every interaction is positive and professional. Essential Functions Greet Guests with a

Smile:

Always treat guests with courtesy and respect in a variety of situations.

Handle Check-ins and Check-outs:

Confidently and professionally manage the check-in and check-out process.

Anticipate and Respond:

Quickly anticipate guests' needs, respond promptly, and acknowledge all guests, no matter how busy or what time of day it is.

Follow Up:

Call back and follow up with guests on any requests to ensure satisfaction.

Manage Arrivals:

Review arrivals, note special requests, and communicate with housekeeping

Stay Organized:

Complete all items on shift checklists and ensure proper credit card procedures are followed based on PCI compliance guidelines.

Communicate Clearly:

Inform guests about hotel services, amenities, packages, promotions, etc.

Maintain Guest Profiles:

Input, update, and maintain guest profiles and histories.

Be Flexible:

Assist with job responsibilities of other front office positions as needed.

Accurately Relay Messages:

Take, record, and relay messages accurately, completely, and legibly.

Provide Concierge Service:

Offer knowledgeable recommendations on local restaurants, special events, city attractions, and guest amenities.

Qualifications Experience:

Previous hotel experience preferred but not required.

Reliability:

Punctuality and regular, reliable attendance are a must.

Interpersonal Skills:

Ability to work well with co-workers and the public. Attention to

Detail:

Perform duties with attention to detail, speed, accuracy, and courtesy.

Problem-Solving:

Effectively deal with practical problems and a variety of variables.

Customer Service:

Handle internal and external customers with patience, tact, and diplomacy.

Work Under Pressure:

Thrive in a fast-paced environment with multiple tasks.

Flexible Schedule:

Availability to work AM, PM, Overnight, Weekends, and Holidays. Why The Holbrook? At The Holbrook Hotel, we value our team members and believe in creating a positive and supportive work environment. You'll be part of a dynamic team that values your contributions and offers opportunities for growth and development. Join us in making every guest experience exceptional! Ready to join the Holbrook family? Apply today!

Source:

Hospitality Online