Front Desk Agent

Here's your revised and polished job posting for a Dual Property Front Desk Agent position, tailored for Best Western Plus and potentially a second affiliated location (like Days Inn, if applicable):

Job Title:

Dual Property Front Desk Agent Location:

Best Western Plus & [Second Property Name, e.g., Days Inn] - Glen Allen /

Ruther Glen, VA Job Type:

Full-Time or Part-Time Availability:

Must be flexible (including weekends and holidays)

Job Summary:

Best Western Plus is seeking a Front Desk Agent to join our dual-property operations. This is a guest-facing role that requires professionalism, attention to detail, and a welcoming personality . You'll be the first point of contact for guests at two properties, ensuring smooth check-in/out experiences and excellent customer service throughout the guest journey. If you're someone who thrives in a fast-paced environment and enjoys delivering top-notch hospitality service, we want to hear from you!

Training & Support:

We offer hands-on training and ongoing support to help you grow. You'll be cross-trained to handle front desk responsibilities at both properties, making you a well-rounded and valuable part of our team.

Key Responsibilities:

Manage reservations, check-ins, and check-outs with accuracy and a smile. Maintain updated records of room availability, rates, and guest preferences. Take and manage same-day and future reservations; handle cancellations per policy. Communicate with housekeeping on room status (check-outs, late check-outs, early arrivals, etc.). Coordinate any guest maintenance issues with the engineering/maintenance team. Promote hotel services and amenities using persuasive selling techniques. Maintain guest privacy and data security standards. Accurately handle monetary transactions and maintain cash drawers. Handle guest requests, concerns, and complaints professionally and efficiently. Maintain a polished, professional appearance and demeanor. Perform additional duties as assigned by management. ✅

Qualifications:

High school diploma or equivalent required. Prior hotel front desk experience is preferred, but we are willing to train the right candidate. Strong communication skills and customer service mindset. Familiarity with local area events and destinations is a plus. Able to follow proper credit and cash handling procedures. Comfortable learning new systems and handling front office equipment. Must be able to work flexible hours, including weekends, evenings, and holidays . Ability to travel between two nearby hotel properties .

Work Location:

Primary:

Best Western Plus Secondary:

Days Inn Note:

This is not a remote position.

Compensation & Perks:

Competitive hourly pay Training and advancement opportunities Friendly work environment Staff discounts on hotel stays (Wyndham or Best Western perks based on brand)

Job Types:

Full-time, Part-time Pay:

From $13.00 per hour

Benefits:

Employee discount Flexible schedule Referral program Ability to

Commute:

Glen Allen, VA 23060 (Required) Ability to

Relocate:

Glen Allen, VA 23060: Relocate before starting work (Required)

Work Location:

In person