Front Desk Agent

Front Desk Agent 3.6 3.6 out of 5 stars 1945 Deyerle Avenue, Harrisonburg, VA 22801 From $13 an hour - Part-time, Full-time Residence Inn by Marriott 2,205 reviews From $13 an hour - Part-time, Full-time

• GENERAL RESPONSIBILITIES

• Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel
• Be informed about daily operations
• Must be able to lift 50lbs or more on occasion
• Must be able to bend, stoop, carry and climb on daily basis.
• Check with your immediate supervisor for additional information
• Have knowledge about sales strategy, packages, promotions, discounts, groups and know how to handle these and how they relate to other departments
• Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
• Develop knowledge about frequent guests and their special requests and needs
• Be familiar with cultural differences in order to meet all different customer needs
• Be able to work according to budget; keep constant eye on staffing level and control costs
• Be knowledgeable about etiquette and protocols
• Be familiar with all emergency plans and be able to act upon them
• Use your PMS password with discretion; always log off terminal when not working
• Have a good knowledge about the city and local attractions
• Report any unusual occurrences immediately to the Assistant General Manager
• Other duties as assigned

Job Types:

Full-time, Part-time Pay:

From $13.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person