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Front Desk Associate/Night Auditor
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Hilton Garden Inn
Manassas, VA (In Person)
$31,200 Salary, Full-Time
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Job Description
Hilton Garden Inn Hilton Garden Inn is seeking a professional, personable, and detail-oriented Front Desk Agent / Night Auditor (21+) to join our team. As the first and last point of contact for our guests, this role is essential in delivering exceptional service while upholding Hilton brand standards. If you are passionate about hospitality, thrive in a fast-paced environment, and take pride in creating positive guest experiences, we invite you to apply. Position Summary The Front Desk Agent / Night Auditor is responsible for managing guest check-in and check-out processes, handling reservations, and performing nightly audit functions. This position requires strong attention to detail, professionalism, and the ability to work independently during overnight hours. Key Responsibilities Greet guests warmly and professionally upon arrival and departure Execute efficient and accurate check-in and check-out procedures Manage reservations, including modifications and cancellations Respond promptly and effectively to guest inquiries and concerns Answer and direct incoming calls in a courteous manner Maintain accurate guest records and billing information Balance cash drawer and complete shift reports Night Auditor Responsibilities Perform end-of-day audit procedures and reconcile all hotel transactions Generate, review, and verify daily financial reports Ensure accuracy of room rates, charges, and payment postings Prepare audit reports for management review Maintain a safe and secure environment during overnight hours Promote the Hilton Honors program and hotel amenities Communicate effectively with housekeeping and maintenance teams Ensure full compliance with Hilton brand standards and company policies Qualifications Must be 21 years of age or older Previous hotel or customer service experience preferred Night audit or accounting experience is a plus Strong communication, organizational, and problem-solving skills Ability to multitask and work independently during overnight shifts Basic computer proficiency; PMS experience preferred Flexible availability, including nights, weekends, and holidays Professional demeanor and positive attitude What We Offer Competitive compensation Hilton Team Member Travel Program (global hotel discounts) Opportunities for career growth and advancement Supportive and team-oriented work environment Ongoing training and professional development Work Environment This role requires standing for extended periods, working overnight shifts, and the ability to lift up to 25 pounds as needed.