Front Desk Agent

Front Desk Agent (Full-Time) - Luxury Resort Full Benefits | Career Growth | Luxury Hospitality Experience Join our prestigious team at Salamander Middleburg, a Triple 5-Star Forbes and Five Diamond AAA-rated resort nestled in the picturesque rolling hills of Virginia's wine and equestrian country. As Front Desk Agent, you will be highly visible and represent the pinnacle of guest service excellence. If you enjoy working with people, creating memorable guest experiences, and developing your hospitality career, we encourage you to apply.

Why Candidates Choose Salamander:

C ompetitive pay Full benefits package 401(k) with company match Paid Time Off and paid holidays Complimentary employee meals Resort discounts on spa, dining, and hotel stays Professional training and leadership development Career growth opportunities within Salamander Collection Work at a Forbes Five-Star luxury resort

Role Overview:

As a Front Desk Agent, you are the first and last impression of the resort. Your professionalism, attention to detail, and warm personality will ensure every guest feels welcomed and valued.

Key Responsibilities:

Guest Experience Welcome guests and provide a luxury arrival experience Check guests in and out efficiently and accurately Handle guest requests and resolve concerns professionally Promote the Salamander guest loyalty program Deliver Forbes-level service standards in every interaction Front Desk Operations Process payments accurately Manage reservations and guest profiles Communicate with Housekeeping and other departments Follow front office procedures and service standards

Qualifications:

College diploma or equivalent Hospitality or customer service experience preferred Strong communication and interpersonal skills Computer skills Professional appearance and demeanor Ability to work weekends, holidays,

AM & PM Ideal Backgrounds:

Hotel Front Desk Agent Guest Service Agent Front Office Agent Hotel Receptionist Customer Service Representative Hospitality Associate Benefits:

Medical, Dental and Vision insurance 401(k) with company match Paid Time Off Paid holidays Employee resort discounts Complimentary meals Uniforms provided Join Salamander Middleburg If you are looking for a professional hospitality environment where you can grow your career and gain luxury hotel experience, we encourage you to apply. Apply today — we are actively hiring and positions fill quickly. IND123