Part Time Night Auditor/Front Desk Agent

Night Auditor The Night Auditor is responsible to provide and promote a high level of guest service from reception at the front desk to guest checkout. Responsible for the total desk operation primarily during the hours of 11:00pm to 7:00am and sometimes during the 3pm-11pm shift. The auditor must keep all the managers informed of any guest complaints or situations that need immediate attention. Key job duties of a Night Auditor include: Handle guest check-ins and checkouts efficiently and in a friendly and professional manner. Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run. Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisor's box. File credit cards, keys and completed reports. Assist guests with general services such as answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions. Ensure Property Management System is backed up nightly on designated tape and stored in the safe. Ensure that all wake up calls are handled promptly and properly.. Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences. Represent the Hotel in regard to guest complaints and situations that require immediate attention. Other and all duties, projects, and tasks as assigned. Required Knowledge, Skills and Abilities (KSAs) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and or ability required for this position. Must have prior Front Desk Experience. Minimum of a High School Diploma and some college preferred. Must be able to work a flexible schedule which includes evenings, weekends and holidays. Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed. Must have sold math skills. Ability to lead, train, and motivate team members. Strong communication and problem solving skills. Must possess solid relationship-building skills, people focused, highly organized and guest centric. Must have reliable transportation.

Job Type:

Part-time Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person