Front Desk Agent

Join Our Historic Hospitality Team!

Job Summary:

The Front Desk Agent is the first point of contact for guests, responsible for providing excellent customer service, managing check-ins and check-outs, and handling guest inquiries and requests.

Key Responsibilities:

1.

Guest Service:

o Welcome guests warmly and provide information about hotel services and amenities. o Address guest concerns and resolve issues promptly. 2.

Check-In/Check-Out:

o Process guest check-ins and check-outs efficiently and accurately. o Handle guest transactions, including cash and credit card payments. 3.

Reservation Management:

o Manage room reservations and assignments. o Update and maintain accurate guest information and records. 4.

Communication:

o Communicate guest needs to housekeeping, maintenance, and other departments. o Provide information about local attractions and services. 5.

Administrative Duties:

o Prepare and file reports on guest activity and room status. o Ensure front desk area is clean and organized.

Qualifications:

High School Diploma or equivalent. Previous customer service or hospitality experience is a plus. Strong communication and problem-solving skills. Basic computer skills and familiarity with hotel management software. Must have Hilton and PEP experience

Physical Requirements:

Ability to stand for long periods. Capable of lifting and carrying up to 20 pounds. At Hotel Petersburg, our employees are family. We value your contribution to our guests' experience and are committed to providing a positive work environment where you can thrive. Hotel Petersburg is an equal opportunity employer committed to diversity in the workplace Ability to

Commute:

Petersburg, VA 23803 (Required) Ability to

Relocate:

Petersburg, VA 23803: Relocate before starting work (Required)

Work Location:

In person

Pay:

$18.00 per hour

Benefits:

Employee discount

Work Location:

In person