Front Desk Agent (Part-time, Weeknight and Weekend Availability Required)

About Us:

Established in 1984, The Doorways provides lodging and support to patients and families who travel to Richmond for critical medial needs. Those who enter our doors find a healing, emotionally supportive environment in a place where compassionate care and community generosity come together.

Job Summary:

We are seeking a highly skilled and self-motivated part-time Front Desk Agent to work nights and weekends. In this position you will play a key role by welcoming guests and performing various administrative and clerical tasks. You must be comfortable undertaking a variety of activities in the office including filing, proper cash handling procedures, answering multi-lined phone calls, organizing documents, basic bookkeeping, and more. Reliability and strong work ethic combined with great communication skills are mandatory for this position. The Front Desk Agent acts as the "face of the organization" and is tasked with ensuring the Front Desk runs smoothly and efficiently on each shift.

Required Skills Knowledge and Abilities:

• Has a warm and friendly demeanor and ability to multi-task
• Has a sincere desire to exceed guest expectations
• Excellent problem-solving skills with the ability to follow up with solutions in a timely manner
• Solid relationship-building skills, people-focused, highly organized, and guest-centric
• Must maintain composure and objectivity under pressure.

Ability to deal compassionately but firmly with people in stressful situations

General Duties and Responsibilities:

• Welcomes and registers Guests
• Handles check-in and check-out activities and prepare reports as requested
• Acts as a resource for Guests by being able to answer questions and provide assistance, as appropriate Consistently provides professional, friendly, and engaging service
• Coordinates any room issues with Housekeeping and Maintenance
• Possesses and maintains thorough knowledge of facility, services, policies, room types, hospital shuttle, and hospital referral process
• Ensures accuracy of information obtained from guests
• Reaches out to arriving and departing guests to confirm referral status
• Addresses and resolves guest request and issues promptly and professionally
• Receives incoming phone calls
• Maintains accuracy in handling financial transactions.
• Ensures proper communication among The Doorways associates, through use of Daily Pass on Logs and email

Qualifications:

• High School Diploma or GED; Associate degree preferred
• At least 3 years of high-performing customer service experience
• Front Desk experience at hotel or professional office preferred
• Experience with overnight shifts
• Solid computer skills to include core Microsoft Office applications
• Strong mathematical and critical thinking skills
• Reliable transportation
• Ability to work weeknights and weekends is required Ability to work the 5:00 pm - 12:00 am shift is required

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

401(k) matching Free parking Application Question(s): Are you available to cover vacancies outside of your scheduled shift, with advance notice? Do you have reliable transportation to get to and from work, regardless of the time of day or night you are working? Are you available to work weeknights AND weekends, including holidays? Are you available to work the 5:00 pm - 12:00 am (midnight) shift on weeknights and weekends?

Work Location:

In person