Guest Services Agent - Hilton Preferred

Guest Services Agent - Hilton Preferred Shamin Hotels - 4.0 Smithfield, VA Job Details Part-time | Seasonal | Full-time $14 - $16 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Night audit English High school diploma or GED Attention to detail Hotel experience Time management

Full Job Description TITLE:

FRONT DESK AGENT

Organizational Structure:

DEPARTMENT

Operations STATUS:

Part- Time/ Non-Exempt

REPORTS TO

General Manager, Assistant Manager, Front Desk Manager

SUBORDINATES

N/A Job Summary:

To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis and complete all necessary reports.

Essential Job Functions:

• Performs all audit procedures as set forth by the Hotel and company, on a daily basis.
• Performs and attributes all required audit reports.
• Verifies the status of all wake-up call requests and ensures they are properly handled.
• Balances all cash receipts and work performed during the audit shift.
• Prepares the front office for the 'A' shift and reset days business.
• Acts as a Guest Service representative during the nighttime hours.
• Acts as the manager on duty during the nighttime hours.
• Attends and actively participates in all front office meetings.
• Participates in all training and cross training programs.
• Acts as PBX operator during the audit shift.
• Performs other related duties as required.
• Takes the initiative to greet guests in a friendly and warm manner.
• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.

TOP Requirements:

• Team Up, Own It and Passionately Serve!

Team Up:

Be Golden, Collaborate and Help Others Succeed.

Own It:

Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve:

Be Positive, Care Deeply and Create Memories.

• Recognize your co-workers with a Shout Out when they Team Up, Own it or Passionately Serve.
• Demonstrate self-confidence, energy, and enthusiasm at all times.
• Understand that you represent and reflect Shamin Hotels TOP Culture while at your hotel.

Qualification Summary:

Education & Experience:

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to Detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Ef ective February 2018 Laundry Attendant- Page 1 of 2

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:

• Long and varied hours standing are often required (8+ hours).
• Ability to use hands to fingers, handle, feel, talk and hear
• Bending, reaching, stooping or crouching on occasion
• Light work - Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
• Ability to see, hear, speak, read, write and understand English.

Mental Requirements:

• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must be able to work with a myriad of personalities and levels within the hotel and outside sources.
• Must be able to negotiate with clients while understanding the budgeted goals of the hotel(s) that need to be attained.

This job description is a general representation of the duties and responsibilities commonly found for this type of position.

Pay:

$14.00 - $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Required)

Work Location:

In person