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Front desk Agent - Evening Shift - 4 pm to 12 Am
Job
Quality Inn and Suites
Stafford, VA (In Person)
$27,872 Salary, Full-Time
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Job Description
Front desk Agent
- Evening Shift
- 4 pm to 12 Am 3.2 3.2 out of 5 stars Stafford, VA 22554 $12.80
- $14.00 an hour
- Full-time Quality Inn and Suites 4,886 reviews $12.80
- $14.00 an hour
- Full-time Must be able to work weekends Must be Flexible to a sometimes-changing schedule.
Work Holidays Job Duties:
Will be responsible for maintaining an inventory of vacancies, reservations and room assignments for the hotel. Must possess a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows and assists with daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests in a timely manner to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner in compliance with Choice training. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned. Supply guests with directions and information regarding any local areas of interest, as well as property amenities, services, and hours of operation. Maintain regular communication between all departments, both verbally and written, via email, front desk log book, and shift summaries.Qualifications:
Hotel front desk experience is preferred. High school diploma or equivalent is required. Must be able to communicate with public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Must possess strong organization and time management skills; attention to detail. Must have aptitude for hospitality/guest services; outgoing and positive attitude, be able to remain calm and take initiative in stressful situations. Must successfully complete a post offer/pre-employement criminal background check and drug screening. Must be able to lift 50 lbs in the event a representative assists guest with luggage. Must be able to work evenings, weekends, and holidays. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays.Job Types:
Full-time, Part-time Job Type:
Full-time Pay:
$12.80- $14.