Front Desk Agent and Relief Night Auditor

Front Desk Agent and Relief Night Auditor Wyndham Virginia Beach Oceanfront Virginia Beach, VA Job Details Temporary | Part-time $14 - $16 an hour 20 hours ago Benefits Employee discount Qualifications Guest relations Night audit Customer inquiry handling Task prioritization Conflict management Cash handling Full Job Description Are you enthusiastic , engaging and effervescent ? This may be the position for you! The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout while maximizing room revenue and occupancy.

General Requirements:

Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Must be engaged and actively participate in conflict resolution when needed. Fundamental Requirements Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner. Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.

Job Types:

Part-time, Temporary Pay:

$14.00 - $16.00 per hour

Benefits:

Employee discount

Work Location:

In person