Part Time Front Desk Agent

Guests, Inc., a full service hotel management company since 1989, is seeking a part time front desk agent at our Bolling Wilson Hotel, Wytheville, Virginia, to join our team of professionals in a hospitality environment where excellence is the standard. Must be willing to work any shift, weekends, holidays, etc. Our company culture doesn't just prioritize the guest experience. We are determined to provide a fair and respectful atmosphere for our staff-we know that if our employees aren't treated well and with dignity, exceptional guest service just isn't possible. The Bolling Wilson Hotel is a distinguished place in the Historic Hotels of America collection and has a rich history. The hotel also includes a beautiful restaurant named Graze on Main. This unique hotel pays homage to Wytheville's most prominent citizen, Edith Bolling Wilson, who was President Woodrow Wilson's second wife and was born and raised across the street from the hotel in the Bolling Family home.

Job Description:

Front Desk Agents check in and out guests, assists guests and other employees, corresponds with housekeeping for check in and relays as guests check out. Answers phones, makes reservations, assists with programs and performs duties as assigned to assist at the front desk.

Job Tasks:

• Performs all duties of a front desk clerk/guest service agent.
• Balance all room charges and cash drawer.
• Checks guests in and out. Programs room keys,
• Checks and verifies the room status report and analyzes any discrepancies.
• Prepares credit card billings, by credit card, and accounts receivable.
• Accurately posts all charges to guest accounts (room, tax, telephone, valet, food, beverage, misc., etc.).
• Checks and verifies all credit cards have been approved with proper authorization.
• May do exterior property check and clean up.
• Maintain professional relationships when in contact with competitive hotels.
• Adhere to all Guests, Inc. official programs including but not limited to: call back, Meet & Beat, competitive call around, making popcorn, pet program, etc.
• Performs other duties as required or requested by management staff including attendance of hotel staff meetings and management company meetings.
• All applicants must be able to pass a drug test and background check , if hired.

Required Skills:

Equipment/Computer Expertise

• Basic typing skills and ability to operate standard office equipment including: copier, FAX, multiple-line telephone system, etc. Must be experienced with and be able to effectively and efficiently use a computer and printer to handle room reservations, word processing, and database management (Microsoft Office programs and Excel). Mathematical Skills
• Basic knowledge of mathematical skills
• (ability to add, subtract, multiply, or divide quickly and correctly)
• as necessary to perform the functions of the position. Certificates/Licenses
• Must obtain required franchise certifications within time frame allotted and must be willing to attend and participate in other training seminars, webinars, etc. as required by hotel, franchisor, and the management company. Time Management
• be able to manage one's own time and schedule with very little supervision.

Benefits:

Training/advancement opportunities Employee Discounts Opportunity to grow within a historic, boutique property Supportive team environment with hands‑on leadership

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply Application Question(s): Are you able to work weekends?

Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person