Hotel Front Desk Clerk

General Job Description The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner. This opening is for 3pm-11pm shifts. Essential Functions Maintain a personal demeanor that is friendly, cheerful and courteous at all times. Ensure that all guests feel welcomed to the property. Register guests and assign rooms. Conduct check-out processes. Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. Respond to phone calls, and retrieve guest mail, faxes and packages. Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Maintain a complete knowledge of:

hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction. Follow all company and safety and security policies and procedures along with all other company policies. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Education/Skill Requirements High school graduate or GED completion. Ability to communicate effectively and clearly. Demonstrate good computer skills. Accurately handle cash and post charges. Hotel experience preferred but not mandatory, some customer service background required. Requires the ability to work nights, weekends and holidays. Time management skills. Serious candidates only apply. Pre-employment background screening. Must be 18 years or older to apply. Please send resume or stop by the hotel to complete application. We look forward to meeting you!

Pay:

From $16.00 per hour

Benefits:

Employee discount

Work Location:

In person