Guest Service Agent

Job Position Title:

Guest Service Agent •

Job Description Summary:

Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts. Responsibilities may include some or all the below responsibilities.

Essential duties and responsibilities:

Maintain effective communication with appropriate managers, customers' and peers Handle box office when necessary to collect tickets Assist the retail area with merchandise when needed Assist with VR preparation Meet and greet customers in a friendly manner Answer guest inquiries and assist customers when needed. Adhere to and monitoring guests' adherence to all Covid safety procedures Complete any other duties which enhance the guest experience Assist in load out/load in tasks Assist with merchandise inventory tasks Assist with maintaining the cleanliness and upkeep of stations and facilities • Education and/or

Work Experience:

• Must be at least 18 years of age High School graduate or GED Customer service experience preferred

Skills & Abilities:

The ability to read, speak and effectively understand the English language Standing and/or walking for much of the time Solving practical problems dealing with a variety of variables Must possess above average communication skills Safety conscious Outgoing and friendly Willing to actively engage guests Ability to learn and understand exhibit content in order to be able to answer general guest queries Commitment to providing the best in customer service

Job Types:

Part-time, Temporary Pay:

$18.00 per hour

Benefits:

Employee discount

Work Location:

In person