Showroom Coordinator

Job Summary This position is responsible for maintaining the appearance and facilitating the operations of the Showroom for Chown Hardware. The Showroom Coordinator role serves as a liaison between walk-in customers and Sales Associates to ensure that guests experience superior customer service in a high-volume, luxury showroom environment by performing the following duties. Essential Job Duties

• Manages showroom displays to ensure that they are complete, in working order, and presented in the best possible way; return samples and displays to appropriate location following customer use; updates pricing and relevant information on displayed merchandise.
• Assists with display installation and showroom display planning, including but not limited to assembling fixtures, leveling, and repairing damaged or incomplete displays.
• Manages documentation and disseminates information on display changes to the relevant stakeholders (e.g., sales and purchasing staff, and management) of displays.
• Maintains and organizes resource library used by the sales team, including refiling binders after use, maintaining current price lists, and ordering new materials to replace outdated and worn binders.
• Creates a welcoming environment by greeting all customers when they arrive, identifying needs, and facilitating an introduction to the appropriate team member.
• Schedules and coordinates showroom appointments for clients, designers, contractors, and walk-ins.
• Communicates with vendors and internal teams to track orders, request product samples, and resolve order issues.
• Assists in organizing showroom events such as vendor showcases, designer trainings, or product launches.
• Serves as a resource to showroom staff, as needed, by following up on customer quotes, requesting product samples, identifying opportunities to upsell, and responding to customer requests when staff members are unavailable.
• Ensures showroom is adequately stocked with supplies, including refreshments, writing utensils, product brochures, etc.
• Assists with answering to answer and routing incoming phone calls to the appropriate person throughout the company.
• Provides general sales as scheduled or as needed on floor based on staffing needs and customer flow.
• Serves as cabinet hardware sales specialist and processes transactional sales as needed.
• Performs other duties as assigned.

Supervisory Responsibilities This position does not have any supervisory responsibilities. Qualifications Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Showroom Coordinator Job Description Approved By:

Ahna Ward Last Updated:

July 2025 Education & Experience A high school diploma or GED is required for this role. In addition to the education requirement, this position requires one year related experience. An equivalent combination of education, training, and experience may be used to satisfy these requirements. Certificates, Licenses, and/or Registrations This position does not require any certificates, licenses, or registrations. Travel Requirement This position does not require travel. Knowledge, Skills, & Abilities

Interpersonal Skills:

The ability to interact and communicate effectively with others in various professional settings.

Relationship Building:

The ability to establish and maintain positive relationships with colleagues, clients, and stakeholders.

Team Oriented:

The ability to collaborate with others and work effectively in a team environment.

Customer Service:

The ability to provide excellent service and meet the needs of customers or clients.

Communication:

The ability to effectively convey information and ideas through written, verbal, and non-verbal means.

Emotional Intelligence:

The ability to recognize, understand, and manage one's own emotions and the emotions of others.

Organization Skills:

Ability to organize and maintain an effective and efficient work environment.

Project Management:

The ability to plan, organize, and execute projects from start to finish, meeting objectives, and deadlines.

Time Management:

The ability to effectively manage one's time and prioritize tasks to meet deadlines and achieve goals. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

• Moves regularly throughout the day in an office environment.
• Prolonged periods sitting or standing at a desk and working on a computer.
• Must be able to occasionally lift, carry, push, and/or pull up to 25 pounds.
• Communicates regularly throughout the day via email, messages, and phone calls.
• Performs repetitive tasks such as typing or data entry.
• The typical noise level is moderate

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person